Who we are:
Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises around the world.
We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
Job Description
Provide Windows, software, and hardware support, onsite in a corporate environment
Stage, provision, and deploy IT machines to end users following best business practices
Diagnose, troubleshoot, and implement fixes for a variety of information technology topology
Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
Troubleshoot VPN, and VDI
Create, modify, and follow appropriate KB articles
Manage workload via ticketing software
Prioritize and complete work in a group and independently with minimal supervision
Communicate technical information to non-technical audiences
Smart Hands remote support for offsite resolver groups
Inventory management of IT assets including asset auditing
Provide 'White Glove' support for senior leadership and VIPs
Guide and mentor team members advanced technical level procedures
Other duties and tasks associated with deskside services
Other duties as assigned
What do you need to succeed?
3+ years corporate computer support with strong emphasis on Microsoft Windows
Advanced level troubleshooting capability
Advanced level experience with Microsoft Office/ Office 365 suite
Advanced level experience with computer imaging software and data migration processes (e.
g.
, SCCM, Intune, Autopilot or equivalent)
Advanced level experience with Active Directory (OU/ Domain Trust Relationship concepts)
Understanding of Windows 10 architecture including permissions, file structure and registry
Experience with endpoint protection and encryption (Bitlocker) support
Advanced level experience with using remote desktop support tools
Ability to maintain composure while handle challenging, dynamic, rapid-response user support
Demonstrate high level of professionalism and strong personal interaction skills
Maintain neat and professional work area and appearance in compliance with site policies
Desired Characteristics
A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma
Experience Interfacing with client and internal leadership, providing updates and alignment
Experience as an Escalation Point for significant events
Experience creating knowledge documentation
Experience providing training and mentoring
Requirements
High School Diploma or equivalent
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
Demonstrate and exemplify a high level of professionalism and strong personal interaction skills
Ability to work on-call and other after-hours support needs
Maintain valid driver's license
Maintain neat and professional work area and appearance in compliance with site policies
Ability to adhere to scheduled shift
Ability to walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
Ability to pass standard panel drug screening and background check
What you'll get
Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making
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