POSITION SUMMARY
Attend to patients on the phone and in person.
Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.
POSITION SCOPE
Financial Responsibility –100%
Staff/Supervision – None
PRIMARY ACCOUNTABILITIES
Greets arriving patients; Answers and greets multi-line phone system, screen calls and direct/transfer to appropriate person.
Monitor incoming patients and visitors for security/safety of the clinic
Assist patients in accurately filling out registration forms this includes Patient Acknowledgement, Income verification, and HIPAA; Accurately input complete patient registration and regular updating of patient registration.
This includes demographics (correct spelling of names and addresses, telephone numbers).
Input income to calculate sliding scale; Input insurance information; Scan forms and copies of income and insurance into chart in a timely manner
Check In and Check Out patients
Manage and schedule appointments for all providers.
Collect co-pay and payments on accounts; Set up payment arrangements; Count and balance drawer daily.
Follow HIPPA and maintain patient confidentiality.
Maintain safe, secure, healthy work environment by following and enforcing standard procedures and complying with legal regulations.
Participates in all training offered by the organization
Perform any other duties or responsibilities assigned by Clinic Manager, CDO or CEO.
KEY COMPETENCIES
Must be dependable, demonstrate initiative and ability to make decisions and comply with instructions
Demonstrate a positive attitude and respond professionally to fast paced high-pressure situations and time limits
Great at multitasking.
Excellent phone, organizational and prioritizing skills.
Detail oriented and supportive of change.
Accepts guidance and suggestions for improvement
Able to work effectively at all levels in a collaborative team environment.
Use of office equipment such as fax machine, copier, credit card machine, etc.
Ability to work overtime and travel occasionally as needed.
POSITION REQUIREMENTS
High School Diploma/GED required
Proficiency in English and Spanish written and oral communication required
Previous dental office experience is highly preferred
Current Class C driver’s license
Occasional travel and overtime as needed
Proof of COVID-19 vaccination or exemption
Additional Requirements
Position requires sufficient hearing level to effectively communicate with people directly or by telephone.
Moderate physical activity.
Requires handling average-weight objects up to 15-20 pounds, assisting with patients and standing and/or walking for most of the day.
Work involves considerable exposure to unusual elements such as extreme temperatures, unpleasant odor and/or loud noises.
While performing the duties of this job, the employee is regularly required to maintain sufficient visual acuity to read, write and operate equipment
All other duties as assigned
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