Customer Service Representative

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team.
Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining knowledge of our products, and answering any questions our clients may have.
Insurance industry or office experience and knowledge are not required but would be a greater benefit relating to customers in the beginning for this position.
*Benefits* * Bonus Opportunities * Leads Provided * Career Development & Growth * Hands On Training * Evening Availability * Holidays Off * Weekends Off *Responsibilities* * Immediately greet all customers, entering the office, in a friendly and helpful manner.
* Take premium payments from customers.
* Identify and provide solutions for 40-50 new clients per month * Coordinates and participates in community events for marketing purposes * Ask each customer for referrals and explain our referral program.
* Treat each customer contact as a cross and up-sell opportunity including financial products.
* Answer incoming phone calls on the first ring.
* Return all phone messages promptly.
* Prospecting and generating new business through leads & referral sources.
* Generating insurance quotes.
* Provide exceptional customer service.
* Be outstanding at relationship building.
*Requirements* * Possess an upbeat, positive and enthusiastic attitude.
* Create relationships from a cold start.
* Professional phone etiquette.
* Great Customer Service Skills.
* Ability to obtain or possess an active Life & Health Insurance license.
* Ability to obtain or possess an active Property & Casualty Insurance license.
Job Type: Full-time Pay: $12.
00 - $14.
00 per hour Benefits: * On-the-job training * Professional development assistance Experience level: * 2 years Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Work Location: In person