Copeland
KS - Kansas
Sales, Customer Service & Origination
Job Description
Customer Service Representative – Country Store – Copeland, KS
This is a full time, non-exempt position.
Position summary:
This successful candidate will be responsible for proactively maintaining an ongoing relationship with customers and grain origination staff.
Will have daily exposure to customers in a fast paced environment and will be responsible for handling many aspects of customer accounts.
Representatives will have exposure to grain ticket entry and processing, producer settlements, records management, and accounts payable processing.
Limited travel may be required.
Job Responsibilities:
Work in a lively grain purchase environment
Partner with Origination Team to maintain excellent relationships with producer customers
Interact with customers regarding orders and documentation needs
Follow through on logistics for shipments from origin to destination
Enter and handle sales and purchase contracts
Process invoices and monitor accounts receivable
Researching and acquiring resolution of customer issues
Effectively handle positive relationships with ADM Plants, ADM Transportation Teams, ADM Technical Team and Shared Service
Cross training on all CSR responsibilities
Other reasonable tasks as assigned by supervisor
Job Requirements:
Ability to multi task is essential to being successful in this job.
Must adapt and perform consistently in a fast paced environment.
Outstanding verbal and written communication skills to be utilized daily
High regard for accuracy and attention to detail
Ability to collaborate well in a team environment.
Must be committed to group goals and objectives and continually seek to improve
Excellent organizational skills
Must be efficient problem solver
Must be able to make moderately complex decisions which impact all aspects of the business
Must have a friendly and positive disposition
Proficiency in Microsoft Excel, Word and Outlook required
Ability to learn web based and other computer applications as needed
Actively grow their knowledge of their customers business and market conditions
2 year Associate's Degree or 4 years office &/or CSR experience equivalency
Relocation is not available with this position.
This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance.
ADM requires the successful completion of a pre-employment drug screen and a background check.
REF:74856BR
EEO
ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veterans status.
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About ADM:
ADM unlocks the power of nature to enrich the quality of life.
We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future.
We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living.
We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products.
We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities.
And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet.
From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow.
Learn more at www.
adm.
com.
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