Customer Service Representative

Summary This is a clerical position in for the County Treasurer.
The position assists the public in matters related to personal property tax payments and is responsible for collection of payments and distribution of vehicle registration plates.
This position has no direct reports and is under the supervision of the County Treasurer, Deputy County Treasurer, Customer Service Lead or Customer Service Specialist in the absence of the Treasurer, Deputy, and Lead and/or his/her designee.
Definition and Examples of Work 100% Performs clerical and support duties; specific duties may vary by department Collects taxes, current and delinquent.
Complete general clerical tasks of filing, answering the telephone and processing and recording mail.
Complete mathematical computations related to determining personal property taxes.
Completes research of files, records, and other documents.
Counts and handles money, receives money from customers, balances cash in drawers.
Interact with the public daily to provide information about personal property taxes, receive personal property tax payments, and assist with titling processes, duplicate title requests, issue vehicle registration plates and decals.
Ensures that all aspects of title and registration processing are correct.
Maintains and updates filing, mailing, database systems, records, either manually or using a computer related to update records and changes.
Respond to change productively Additional duties may be assigned as business needs require.
Excellent verbal and written English language skills.
Bi-lingual preferred Excellent interpersonal and customer service skills.
Proficient in basic computer systems and software (e.
g.
email, timekeeping software, work order inputs) Basic math skills Ability to maintain confidentiality of information.
Ability to maintain accurate records of service and activities.
Ability to work independently without supervision and uses own judgment in determining priorities and procedures used, obtaining assistance in new or unusual situations.
Ability to analyze situations quickly and objectively and to determine a proper course of action to be taken consistent with established policies and procedures.
Knowledge of data collection and record keeping procedures Knowledge of regulations and legislation applicable to department, preferred.
Valid Driver’s license Notary upon hire Ability to be bonded upon hire Certified by Kansas Department of Revenue upon hire CPR and First Aid certifications upon hire Defensive Driving upon hire Occasional overtime Occasional travel Regular and reliable attendance onsite at work location This is a clerical position in for the County Treasurer.
The position assists the public in matters related to personal property tax payments and is responsible for collection of payments and distribution of vehicle registration plates.
This position has no direct reports and is under the supervision of the County Treasurer, Deputy County Treasurer, Customer Service Lead or Customer Service Specialist in the absence of the Treasurer, Deputy, and Lead.